We are currently experiencing much higher than normal volumes through our customer service department. If you have any questions please consult our FAQ section before submitting your message. You will likely find your answer there and will not have to wait for a response, while also helping to alleviate our current message backlog.
Shipping delays are possible through all carriers at this time.
Please refer to our FAQ's for all package tracking and delivery questions.
US Customs does not update tracking information, and your tracking may not be activated until after your package is cleared for import. This is completely normal and covered in your shipping confirmation email as well as in our FAQs
Our customer service department is open from 8am-8pm EST Monday-Saturday. We will answer your message as quickly as possible and in the order it was received.
You may be able to find the answer to your question in our Frequently Asked Questions section at https://www.gotithere.com/apps/help-center
*You should receive an immediate confirmation email after placing your order. However many of today's email providers have very strict anti-spam filters. If you do not receive your confirmation email within 30 minutes, please contact us with an alternate email address for us to add to your account.
For more information on our shipping program please visit https://www.gotithere.com/pages/shipping-notes
For all other inquiries, please fill out the contact form below. We are always happy to help!