***DUE TO THE COVID-19 CRISIS WE ARE EXPERIENCING EXTREMELY HIGH VOLUMES - We will return your message ASAP, but you will likely be able to find the answer to your question in the policies at the bottom of each page, including the FAQs. If you are reaching out to determine shipping status of an order that has already been placed, please refer to your notification emails or login to your account to view your status page. If you prefer to track your package yourself from an independent third party, we recommend entering your tracking number at www.17track.net or at your local post office's website. Thank you very much for your patience and co-operation during this difficult and unprecedented time.******IMPORTANT COVID-19 SHIPPING INFORMATION***
In order to secure the fastest shipping method possible, your order may be sent via FedEx or USPS bulk freight.
It is important to note that while this is the fastest and most efficient method of shipping available, it does not include live tracking due to the nature of the logistics
Basically what happens is they pick up all of our shipments for the day, and pack the individual shipping boxes into one big box or cargo unit, and ship it to their warehouse in Los Angeles. Once there, they separate the individual packages, scan them into their local system and then promptly deliver them.
Your tracking information won’t be activated and/or 100% accurate until after that happens, but you will have your package within a couple of days at that point.
As always, we will monitor your package at all times and will notify you of all updates as they become available.
Our customer service department is open from 8am-8pm EST Monday-Saturday. We will answer your inquiry as quickly as possible and in the order it was received.
*You should receive an immediate confirmation email after placing your order. If you do not receive this email, check your spam folder and be sure to add CustomerService@GotItHere.com to your address book.
For more information on our shipping program please visit https://www.gotithere.com/pages/shipping-notes
For any clarification or all other inquiries, please fill out the contact form below. We are always happy to help!