Our customer service department is open from 8am-8pm EST Monday-Saturday. We will answer your inquiry as quickly as possible and in the order it was received.
*You should receive an immediate confirmation email after placing your order. If you do not receive this email, check your spam folder and be sure to add CustomerService@GotItHere.com to your address book.
Please note, it may take 5-10 business days for your tracking information to be updated after it is shipped. If you prefer to track your package yourself from an independent third party, we recommend entering your tracking number at www.17track.net or at your local post office's website.
For more information on our shipping program please visit https://www.gotithere.com/pages/shipping-notes
Due to unpredictability in customs processing times, we regret that we are unable to guarantee shipping times. While we will provide you with our best estimate of the delivery window for your items during your checkout process, it is only an estimate and should not be considered a guarantee of any kind, and no refunds will be given for items delayed beyond our control.
For any clarification or all other inquiries, please fill out the contact form below. We are always happy to help!