We want you to be happy! We got into this business because we believe in our products and we want you to love them as much as we do!
We will gladly accept returns of any merchandise that fails to meet your expectations and will issue a credit or replacement immediately! You have a full 30 days from the time you receive your product to decide. If you have any issues or concerns with your order, please contact us as soon as possible!
If your item arrives damaged, faulty, or if you receive an incorrect order item, please send photographs and a brief description of the issue to CustomerService@GotItHere.com We will gladly and immediately issue a replacement for any damaged, faulty or incorrectly fulfilled merchandise.
All other returns must be mailed at the buyer's expense, and a 20% restocking fee will apply. In addition, to be eligible for a refund, your item must be unused and in brand new condition. Gift cards are non-refundable.
Please note, that due to unpredictability in customs processing times, we regret that we are unable to guarantee shipping times. While we will provide you with our best estimate of the delivery window for your items during your checkout process, it is only an estimate and should not be considered a guarantee of any kind, and no refunds will be given for items delayed beyond our control.
Our responsibility for your product ends at the moment of the first delivery attempt. There will be no refunds if you do not give us the correct delivery address or if the delivery carrier is otherwise unable to deliver your package, if your package is stolen, if you refuse delivery or neglect to pick up a package that is being held by your carrier.
GotItHere.com gift cards are non-refundable and should be treated like cash.