We will gladly accept returns of any merchandise that fails to meet your expectations and will issue a credit or replacement immediately! You have a full 30 days from the time you receive your product to decide. If you have any issues or concerns with your order, please contact us as soon as possible!
If your item arrives damaged, faulty, or if you receive an incorrect order item, please send photographs of the entire product, as well as photos depicting the damaged or faulty areas, as well as any damaged packaging along with a brief description of the issue to CustomerService@GotItHere.com
We will gladly issue a refund or replacement for any damaged, faulty or incorrectly fulfilled merchandise at our discretion.
All other returns must be mailed at the buyer's expense, and a 10% restocking fee will apply.
Shipping charges, priority processing fees and Route Package Protection fees are not refundable under any circumstances.
We will ship your order out ASAP, usually within one business day. Please note that shipping estimates are provided only as a courtesy and should not be considered a guarantee of any kind. No refunds will be given for items delayed beyond our control.
Our responsibility for your product ends at the moment of the first delivery attempt. There will be no refunds if you do not enter the correct delivery address or if the delivery carrier is unable to deliver your package for any other reason. We are also not responsible if your package is lost or stolen, if you refuse delivery, or neglect to pick up a package that is being held by your carrier.
Please contact us prior to sending your return to avoid any delays in processing your refund.
All returns may be sent to our Florida sales office addressed to: